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From the Chair Data about chiropractors Code of conduct review Advertising Social media Record keeping Board survey Managing notifications in NSW: a report from the NSW Chiropractic Council Board appointments Updating contact information
Welcome to the Chiropractic Board of Australia’s (the Board) second newsletter, our first for 2012. Despite it being March I would still like to take the opportunity to wish everyone a happy new year for 2012.
2012 is looking like a very busy year for the Board. We’re just putting the finishing touches on our workplan and the rest of 2012 should see a significant amount of work being done towards the review of the Board’s registration standards, in addition to the Board’s ongoing work.
Since our last newsletter there are a number of things to report. We have completed a review of the Code of Conduct for chiropractors, which will now go out to the public and the profession for consultation. We have finalised the consultation on our proposed registration standards for Limited Registration – Public Interest & Teaching & Research. The final standards have now been tabled with the Ministerial Council for approval later this year.
There has been some confusion amongst practitioners about who needs to be registered. Now that the Board, in conjunction with six other Boards, has finalised consultation on the definition of practice, some revised FAQs and factsheets about registration will be released in the next few weeks.
In this edition we have, for the first time, a report from the NSW Chiropractic Council. Under the provisions of the Health Practitioner Regulation National Law, the Board is responsible for notifications made in every state and territory except NSW and registration matters Australia-wide. Notification matters in NSW are managed by the NSW Chiropractic Council. We thank Dr Peter Cowie and the NSW Chiropractic Council for providing this informative report on matters in NSW.
The Board hopes to be releasing professional practice notes for practitioners that highlight some of the important notification and registration issues that have come to the Board's attention.
Dr Phillip Donato OAM Chiropractor Chair, Chiropractic Board of Australia
On 1 July 2010, Australia introduced the National Registration and Accreditation Scheme to regulate practitioners of 10 health professions: chiropractic, dental, medicine, nursing and midwifery, optometry, osteopathy, pharmacy, physiotherapy, podiatry and psychology. At the end of the first year there were more than 530,000 health practitioners registered, meaning that one in 44 Australians – or one in every 20 working Australians - is a registered health practitioner.
Nursing and midwifery were the professions with most practitioners, with 290,072 nurses, 1,789 midwives and 40,324 practitioners registered as both nurses and midwives. Medical practitioners were the second largest group, with 88,293 practitioners registered, followed by psychologists (29,142 practitioners), pharmacists (25,944 practitioners), physiotherapists (22,384 practitioners) and dental practitioners (18,319), who include dentists, dental specialists, dental therapists and hygienists and dental prosthetists. The remaining professions of optometry (4,442 practitioners), chiropractic (4,294 practitioners), podiatry (3,461 practitioners) and osteopathy (1,595 practitioners) made up the balance.
There were 98,934 students from nine of the health professions (psychology uses the category of provisional registration) registered across Australia, including 998 chiropractic students.
The Board noted that over 95% of practitioners had renewed their registration by the 30 November 2011 due date and a further 1% renewed in the 1 December to 31 December late period. Over 75% of those renewed online which was an outstanding success.
Those practitioners who have not renewed must submit a new application for registration and have that approved before they can commence practice. If you have not applied for renewal and are still practising then you must cease practising immediately as you are in breach of the law
The next registration renewal date for chiropractors is 30 November 2012, which is the ongoing annual renewal date. Practitioners are encouraged to make sure they keep their contact details up to date, including providing a valid email address, to receive registration reminders from AHPRA.
The collection of the renewal of registration data provided opportunity to see the distribution of chiropractors across their principal place of practice (see Table 1), by age (see Table 2) and by state and gender (see Table 3).
Quarterly updated information on registration data will shortly be available from the Board’s website.
During the first half of this financial year the Board received 45 notifications relating to the conduct, health or performance of chiropractors. Of these, 35 (78%) related to professional conduct, eight (18%) related to professional performance and two (4%) related to practitioner health matters. This figure excludes notifications received in NSW, which operates as a co-regulatory jurisdiction in notification matters only.
Of the total notifications received, a trend analysis shows that the key areas that give rise to notifications are: standards of clinical care (24%), clinical records (8%) and breaches of the National Law (16%), which includes advertising offences. The Board will be working to try and assist practitioners in gaining a better understanding of their professional obligations in these areas to try and improve the professional conduct of chiropractors and reduce the number of notifications made against chiropractors.
It is of note that advertising offences generally do not become notifications unless the compliance based approach has been unsuccessful or if that matter is particularly serious. The number of chiropractors whose advertising has entered into an advertising compliance process is very high when compared to other health professions.
To date, 1.8% of chiropractors have had notifications made against them in the 2009/10 reporting period, which on a notifications made basis unfortunately ranks chiropractors third, behind dentists (5.8%) and medical practitioners (4.0%; see Table 4). If the number of advertising compliance matters were included, this percentage would be much higher. The Board hopes its work will reduce this percentage.
The information in this table is taken from the AHPRA Annual Report 2010/11. Copies are publicly available from the AHPRA website.
Over the past few months the National Board has undertaken a detailed review of the Code of Conduct for chiropractors. The Board has already received significant input from some stakeholders and will shortly commence the stakeholder and public consultation phases of their review of the Code of Conduct.
We expect that the proposed document will be available for consultation for all sometime in May of this year. It is hoped that the final version of the document will be released sometime after July. Everyone is welcome to provide consultation feedback as a part of the Board’s consultation process, including chiropractors and other members of the community.
As AHPRA will collate and assemble the feedback, we ask that any feedback be delivered in a constructive format. Keep an eye out for advice about this consultation on the Board’s website under the News tab.
Non-compliant advertising by practitioners continues to be a significant problem for the Board and AHPRA. The Board has released FAQ documents on Advertising and Testimonials to assist practitioners to better understand their obligations under the National Law. These documents can be found on the website, on the FAQ page under the Codes and Guidelines tab.
Practitioners should note that many advertising offences (such as testimonials and the use of time limited and special offers) are considered a breach of the National Law. These offences can be punished in the Magistrates Court and can result in significant fines. Prosecutions for these offences can be undertaken by AHPRA, the Board or other regulatory agencies such as the ACCC.
Practitioners should also seek guidance from the cross-professional Guidelines for the advertising of regulated health services published on the Board’s website under the Codes and guidelines tab.
Practitioners should be also aware that they can be advertising, even when they did not think they were or did not intend to be advertising. It is quite easy for this and a number of other offences to occur when using social media such as Facebook and Twitter. Another common issue is the use of evidence and the appropriate referencing of that evidence in advertising. The Board will be attempting to provide some more assistance for practitioners about social media and using evidence over the next few months to improve practitioner’s awareness and understanding of these issues.
Social media is an expanding area of on-line communication and is a useful way to communicate on both a professional and personal level. Some common sources of social media include: Facebook, Twitter, YouTube, LinkedIn, blogs and MySpace.
Although chiropractors are increasingly participating in social media, evidence is emerging in both the chiropractic and other health professions that the use of social media can pose a risk for health practitioners, as well as being seen as advertising in many contexts.
Inappropriate comments or behaviour in any forum can potentially damage personal integrity, professional integrity, patient–practitioner, intra-professional and inter-professional relationships. Inappropriate material can also be in breach of the advertising guidelines and the provisions of the National Law.
In order to assist practitioners in their use of social media, the Board has been working closely with a number of other boards to develop guidance for practitioners on the use of social media. The Board will commence stakeholder consultation on this document shortly and hopes to have a guideline to assist practitioners in the next few months.
As indicated in the notifications data about chiropractors, problems related to the keeping of clinical records is a significant theme. In order to assist practitioners with information, beyond that already provided in the Code of Conduct for chiropractors, the Board has created a draft guideline on record keeping.
The Board will start stakeholder consultation on this document shortly and hopes to have a guideline to assist practitioners finalised and approved over the next few months.
Anyone is welcome to provide consultation feedback as a part of the Board consultation process. Keep an eye out for advice about this consultation on the Board website on the current consultations page, under the News tab.
As advised in the Board’s monthly communiqués, the Board has surveyed practitioners about their knowledge and understanding of the activities of the Board and to obtain valuable feedback from practitioners on the communication activities of the Board.
The Board received over 600 responses and would like to thank all practitioners who participated. The results of the survey will be invaluable in assisting the Board in better communicating and engaging with the profession.
The final analysis of data will available to the Board shortly and the Board will publish a summary report of the data on their website once it becomes available.
The Chiropractic Council of New South Wales is a statutory body established in July 2010 under the Health Practitioner Regulation National Law (NSW). The Council does not manage registration matters, but manages complaints and notifications about the conduct, performance or health of chiropractors and students in NSW.
In NSW, the Health Care Complaints Commission (HCCC) has an integral role in complaints management as the independent investigator and prosecutor of complaints, and works in consultation with the Chiropractic Council on the investigation and management of all complaints relating to NSW chiropractors.
The Council comprises four members:
The Council is supported by Executive Officer Ms. Amanda McEacharn and support staff Ms. Sue Toohey Complaints can be made directly to the Council, HCCC, AHPRA or the Chiropractic Board of Australia. Wherever a complaint is lodged, all of the other bodies are notified.
The Council meets monthly and discusses each new complaint with a member from the HCCC and determines the best manner to deal with it. It also reviews and manages the progress of previously received complaints.
Matters involving clinical judgment are usually referred to the Assessment Committee which determines whether there has been a breach of standards. The most common complaints referred to the Committee involve a patient who alleges that they were injured by a chiropractor.
Once the Committee has completed its investigation it may recommend that the Council:
Boundary issue complaints are usually investigated by the HCCC and, if unsatisfactory professional conduct or professional misconduct is identified, the matter is referred to a tribunal. The tribunal has suspended a number of chiropractors for periods up to three years for serious sexual misconduct.
The Council has taken a pro-active stance in dealing with most complaints of a minor to moderate nature. This approach has resulted in a number of chiropractors attending counselling where two members of the Council discuss the complaint with the chiropractor to identify modes of practice that might have led to the complaint being made, and to find ways to avoid procedures that might lead to further complaints.
There are approximately 1,550 chiropractors in NSW and the Council is currently dealing with 20 complaints comprising six boundary issues, four fraud, three injuries and seven management or communication issues.
See the Health Professional Councils Authority website for more information.
Consistent with the provisions of the National Law, all National Board positions will become vacant in September this year. Accordingly, adverts calling for expressions of interest for Board appointments were published in February. These applications closed on Friday 2 March 2012.
Applications received will be reviewed by a committee appointed by the Ministerial Council with a view to making appointments commence in September 2012.
Chiropractors should check their contact details and update them if necessary to receive regular reminders from the Board and AHPRA. Email accounts should be set to receive communications from AHPRA and the Board to avoid misdirection to a ‘junk email’ box or account.
Practitioners who have not yet provided AHPRA or the Board with their email contact information are encouraged to do so as a matter of urgency.
Practitioners seeking to update their contact information should, go to the AHPRA website, Online services, use their unique contact number (User ID) and follow the prompts. The User ID is not the same as a registration number. Practitioners who do not have a User ID should complete an online enquiry form, selecting ‘User ID’ as the category of enquiry or by calling 1300 419 495.